Pivot Companion wants you to feel confident in your purchase. This Refund Policy describes when you can request a refund and how to do so.
1. 30-day refund window
You may request a full refund of your most recent subscription payment or one-time purchase within 30 days of the charge for any reason.
2. How to request a refund
Email info@ozaspro.com from the address associated with your account, including the date of purchase. We will confirm receipt and process eligible refunds within 5 business days. Refunds are issued to the original payment method by our Merchant of Record, Paddle.com Market Limited; the funds may take additional business days to appear depending on your bank or card issuer.
3. Cancelations
You can cancel your subscription at any time from Settings or the customer portal. Canceling stops future renewals; you keep access until the end of the current billing period. Canceling does not by itself trigger a refund — to request a refund within the 30-day window, contact us as described above.
4. Renewals beyond the refund window
After the 30-day window, subscription renewals are non-refundable except where required by applicable law. We will of course honor any statutory consumer rights that apply to you (for example, the EU 14-day right of withdrawal for consumer purchases).
5. Outplacement seats
For employer purchases of outplacement seats, unredeemed seats may be refunded within 30 days of purchase. Once a seat has been redeemed by an employee, that seat is non-refundable, but unredeemed seats from the same order remain eligible.
6. Contact
Refund questions: info@ozaspro.com