1. Delete from inside the app
Sign in and go to Settings → Danger zone → Delete my account. You will be asked to confirm twice, including typing the word "DELETE", before anything is removed.
Before deleting the whole account, you can also remove individual records from their respective screens:
- Journal — delete individual entries.
- Dashboard / Mood — delete mood check-ins.
- Strength Map — delete career evidence and achievement stories.
- Claim Assist — delete individual claim records and their documents.
- Jobs — delete applications and contacts.
- AI Coach — clear chat history and long-term coach memory.
2. What is removed when you delete your account
Hard-deleted from our database and storage:
- Your profile, country/region, financial snapshot, dependents, language preference.
- All tasks, applications, contacts, journal entries, mood check-ins.
- All Claim Assist records, claim documents, and claim events.
- Strength Map: profiles, scores, achievement stories, career evidence, role pathways, skills pivots, identity reflections.
- AI Coach conversation history and long-term coach memory.
- Runway, budget, and savings data.
- Recovery momentum snapshots and dashboard dismissals.
- Uploaded files in the résumés and claim-documents storage buckets.
- Your role assignments.
3. What is retained, and why
- Subscription and order records: retained for legal and accounting requirements (tax, refunds, dispute handling). The records keep Paddle identifiers and amounts; they are no longer linked to a live account.
- Outplacement seats you purchased: retained for the purchaser's records. If you were the redeemer of a seat, the link from that seat to your user account is set to null on deletion.
- Anonymized analytics: aggregate, non-identifying counters used to improve the product.
4. Email a request
If you cannot sign in, email info@ozaspro.com from the email address on your account. We will verify ownership and complete the deletion within a reasonable timeframe.